FAQ – A1 Office Furniture

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Frequently asked questions

Orders

Can I add to an existing order?

Yes, you can, however this will only be possible if your order has not been shipped yet. Otherwise we will have to charge for another delivery.

What methods of payment are acceptable?

We accept cash, BACS, all major credit cards, PayPal, Google Pay, Shop Pay and Apple Pay.

How long does it take for home delivery?

We use Royal mail and DHL to send most of our UK orders.Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

When will the payment be taken?

Your payment will be processed when you checkout on our website, or, if you place your order on the phone, we can process it right away. Unless you have a credit account with us, we process payments before fullfilment.

How do I know if my order has been placed?

Our online store will automatically send you a confirmation email once you place an order. In anyway we will contact you via phone or email to arrange delivery, so your order will be additionally confirmed by a member of our sales team.

My payment has been declined what do I do now?

You can try another payment method, or you are not feeling confident, you can always give us a ring and we will make sure your order is processed correctly.

Can I amend or cancel my order once submitted?

Yes, orders can be cancelled or amneded at any time, however after the order has been shipped, a restocking charge might apply.

Where can I find your full Terms and Conditions?

Please go to our Terms and Conditions page. There is also a link to that page in the footer of our website.

Delivery

Where do you deliver?

We deliver across the whole UK mainland, excluding the Scottish Highlands.

Is there any charge for delivery?

All Hand Delivery orders are charged a £49.00 handling/delivery fee*. All Express Delivery orders are charged a £69.00 handling/delivery fee*. All Pallet Delivery orders are charged a £30.00 handling/delivery fee*. Deliveries to Scottish Highlands and Islands will incur additional fees.

How long does it take for home delivery?

Estimated shipping time for Hand Delivery orders is 3 - 5 working days, for Express Deliveries is 1-3 working days, and for Pallet Deliveries is 4-7 working days. We use Royal Mail and DHL to send most of our UK orders. Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

When will my order be delivered?

We aim to deliver all orders within 4-5 working days. In rare cases it takes longer, but in any case we will give you a specific date when you place an order.

Can I specify a delivery date when ordering?

Only to some degree. You would need to discuss a specific date with a member of our sales team.

I have not received my delivery, who do I contact?

Please give us a call on 0845 450 8095

Do I have to be there to sign for the delivery?

Yes, we will require access to deliver your furniture and we will need the delivery note signed.

How long does it take for home delivery?

We use Royal mail and DHL to send most of our UK orders.Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

Where can I find your full shipping policy?

Please go to our Shipping Policy page. Shipping Policy Page.

Returns

Can I return a product, exchange it or get a refund?

Yes you can, however you will need to cover the cost or sending it back to us and if the product original packaging was opened - it will be subject to restocking charge.